Expectations are everywhere. Especially in business, one overly used term is “managing expectations.” We have to manage the expectations of our stakeholders, business, and users – to name a few.
The unspoken truth is that it is not possible to manage expectations. They are something personal that lives inside a person’s perception, and you can try, but you can hardly change or even manage them. So it is a good idea to stop thinking about expectations management and find a more accessible and objective way of aligning expected outcomes and results.Weiterlesen