Avatar von Martin Brotzeller

Automatic replies to tickets can be a nuisance:

Dear [Customer, we],

This message concerns your [Company that sold us an IDE] Enhanced Support ticket #159304, titled "Inspector".

You have still not approved the solution offered to you by [Company ...] Support for this ticket. Please close this ticket, or escalate it if the solution does not meet your approval. To do this, please use the URL:...

I wasn’t aware that Your answer „I will suggest Your idea to the product manager“ (which was not an idea, but rather a „feature“ that cannot be turned off) should be considered a „solution“.
I also do not quite comprehend why i should approve of You suggesting something to Your product manager.
On the other hand, what else would i have to further contribute to „escalate“?

Avatar von Martin Brotzeller


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